Control Metrix Support and Aftersales Service

The team at Control Metrix is here to support your business, we are dedicated to providing first-class service and support for our customers. Our aim is to be your dependable long-term supply and support partner. To action any of our support services or request a callback, please use the priority support request form.

Support and Aftersales Overview

Document Request

Lost the original manuals or documentation? Use the priority request form and we will email the required documents to you within one working day.

Field Service

Our service engineers are available to carry out routine servicing or repairs on site.

Remote Assistance

For some products, we offer a Remote Service Assistance (RSA) via an internet connection to your equipment to quickly assist and resolve issues.

Calibration Services

We offer on-site or back-to-factory calibration of your equipment ensuring you consistently achieve accurate results.

Training and Validation

Get the most from your equipment by investing in training for your staff. We offer bespoke training options throughout the life time of your equipment.

Commissioning

This is offered when we quote for the supply of new equipment and it is an important first step to ensure that you get off to the best possible start with your new installation.

Spare Parts

Need spare parts or accessories? Use the priority support request form to find out more.

Service Plans

We offer a complete range of service plans tailored for your product, industry and application.

Return and Repair

Some products need to be returned to us for factory repair. We can advise on return instructions and keep you updated at every stage.

Password-Protected Customer Area

Customer Login

If you do not yet have a password and you require access to this area or you have any problems accessing the area or downloading software, please contact your Control Metrix representative.