Control Metrix serve industry with leading laser measurement systems and non contact infrared measuring solutions.
search
Contact

Control Metrix Support and Aftersales Service

Priority Support Request

Our support team provides fast, expert help to keep your measurement and inspection systems running smoothly. For technical support, service assistance or a call back, please use the priority support request form above.

Support and Aftersales Overview

Document Request

For Nordson NIR – click here

For Advanced Energy or any other requirements, please see individual product pages

Anything else? Use the priority request form and we will email the required documents to you within one working day.

Field Service

Expert on-site servicing to maintain accuracy, reliability and compliance of your measurement systems throughout their lifecycle. Our service engineers are available to carry out routine servicing or repairs on site.
View Field Servicing options

Commissioning

This is offered when we quote for the supply of new equipment and it is an important first step to ensure that you get off to the best possible start with your new installation. More information on our Commissioning Services.

Calibration Services

We offer on-site or back-to-factory calibration of your equipment ensuring you consistently achieve accurate results.

Training and Validation

Get the most from your equipment by investing in training for your staff. We offer bespoke training options throughout the life time of your equipment.

Remote Assistance

For some products, we offer a Remote Service Assistance (RSA) via an internet connection to your equipment to quickly assist and resolve issues.

Spare Parts

Need spare parts or accessories? Use the priority support request form to find out more.

Service Plans

We offer a complete range of service plans tailored for your product, industry and application.

Return and Repair

Some products need to be returned to us for factory repair. We can advise on return instructions and keep you updated at every stage.

Password-Protected Customer Area

Customer Login

If you do not yet have a password and you require access to this area or you have any problems accessing the area or downloading software, please contact your Control Metrix representative.