Keeping your measurement systems accurate, compliant, and production-ready
Control Metrix provides on-site field servicing across the UK and Ireland to ensure your measurement and inspection systems continue to perform accurately, reliably, and safely throughout their working life. Delivered by experienced service engineers, our field servicing forms a key part of preventative maintenance – helping identify and resolve issues before they lead to downtime, quality problems, or production delays.
Servicing visits are tailored to your equipment, industry, and process requirements, whether as a one-off visit or part of a planned maintenance schedule. Contact us to discuss your field service requirements.
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What field servicing includes
Comprehensive multi-point mechanical and electrical inspection to confirm correct system operation, with a detailed written inspection report highlighting findings and recommendations.
Carry out equipment calibration using test equipment calibrated and verified to recognised national standard and provision of a formal calibration certificate.
Review of system software, configuration settings, and operating parameters, including secure software backup and recording of critical system data to support efficient future customer support.
Provide refresher training for existing operators or induction training for new personnel, ensuring your team has the knowledge and confidence to operate the system effectively.
Supporting operators and evolving processes
Field servicing often presents an ideal opportunity for refresher guidance and practical support. As processes evolve and teams change, systems may not always be used to their full capability.
Our engineers can:
- Reinforce best-practice system use
- Answer application-specific questions
- Help operators get the most from the equipment
- Address any practical challenges identified during day-to-day operation
This ensures your system continues to deliver value long after installation.
Supporting compliance and audited environments
In highly regulated and audited industries – including food, medical and pharmaceutical manufacturing – regular servicing plays a critical role in demonstrating compliance.
Field servicing can support:
- Verification of measurement accuracy
- Evidence of routine maintenance
- Compliance with hygiene, quality, and quantity standards
- Documentation for audit and quality assurance purposes
This provides confidence that your equipment is fit for purpose and operating in line with demanding industry standards.
Flexible servicing to suit your operation
Different systems, industries, and production environments require different levels of support. Control Metrix offers flexible field servicing options across the UK & Ireland, from one-off visits to regular servicing programmes.
Field servicing is delivered in accordance with ISO 9001:2015 certified processes and SafeContractor-approved working practices, reflecting our commitment to quality, safety and consistency.
Contact our team to discuss the level of field servicing that best supports your equipment, process, and compliance requirements.
Other Support Services
Servicing FAQs
Servicing frequency depends on the system type, application, operating environment, and industry requirements. Many customers schedule annual servicing, while others benefit from more frequent visits in demanding or highly regulated environments. Contact us to discuss the best solution for your configuration.
Field servicing may include calibration or verification checks where appropriate. Our engineers will advise on whether calibration is required based on your system, application, and compliance needs.
Yes. Field servicing can provide documented evidence of system checks, maintenance, and verification, supporting audit requirements in industries such as food, medical, pharmaceutical, and manufacturing.
Absolutely. Service visits often include fine-tuning system settings to reflect process changes, new products, or operator feedback, ensuring continued accuracy and performance. It would helpful if you can provide details of what you want to achieve prior to our engineers visit.
Yes. We offer both one-off field service visits and planned servicing arrangements. Our team can help you determine the most appropriate approach for your operation.
Contact the team using the Support Request form or call on 01823 761309 to discuss your requirements.
Certainly. We can arrange a servicing schedule to suit your team’s requirements across multiple sites. Just contact us to discuss and we’ll organise the rest.
Our commissioning and field servicing services are available throughout the UK and Ireland. Please contact us to discuss site access, scheduling and specific requirements.